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Availability and wait time may vary depending on the day, time, and location
Had my alternator replaced in 2013 vw passat. Customer service was excellent. Had to wait a week to get service done due to lack of personal finances. Anna was very understanding and easy to work with given my financial situation. Gary was great with call/text/updates. I was happy that the…
Very friendly and competent staff. Awesome status communication via text messages and phone calls. My wish for OEM parts was fulfilled without question. Shout out to Anna for her pleasant interactions before, during and after the vehicle service. I will definitely be back and recommend VIP auto repair highly.
The team here at VIP Saco is great!!! I follow one of their regional managers Jon, to whatever store heu2019s working out of, and for awhile now, itu2019s been Saco. Jon & his team provide excellent service to my vehicles, ALL three of them!nThanks Team, appreciate you all!!! Keep…
Awesome staff and service at the Saco VIP Tires & Service. Ive been coming here for multiple years now always leave with proper comprehensive service for a competive price. I stopped in recently to help fix some sound coming from the exhaust area of my car.nnI had the pleasure of…
Thank you for turning to VIP Tires and Service. Whether this is your first appointment with us or you’re a lifetime customer, our team of Certified Automotive Professionals will do everything they can to get you back on the road.
Chat with our ASE-Certified Live Chat Specialists online or speak with a representative over the phone – we’re open 7 days a week, even on Sundays. On the road and notice a problem with your vehicle? Many of our locations are AAA-approved and we welcome walk-ins as well!
Once you select your services and verify your vehicle’s information we’ll get you scheduled. If you’re not sure about which services you need, one of our Certified Automotive Professionals will review your vehicle onsite.
Arrive at your scheduled appointment and our team will walk out to your vehicle and discuss the issues right there with you. At VIP you always have the final decision over everything that happens with your vehicle, and we’ll always get your full approval before we start the work.
We’ll provide an estimated completion time and get to work. You can choose to stay and wait in our comfortable waiting rooms or leave the vehicle with us for later pick up. You can trust in full transparency throughout the repair process with our Live Feed updates delivered straight to your mobile phone.
Our locations employ ASE Certified Automotive Professionals. Our team will review the manufacturer’s recommendations for your vehicle, check for any declined services that may have come up in previous visits and perform a full multi-point inspection.
Your technician will bring you out to see your vehicle or keep you in the loop with a virtual inspection report directly from the vehicle bay to show you everything that needs work. They’ll provide you with a complete quote for you to approve. Remember that with VIP you get free added services including:
We ensure that our entire process is open to you, so if we find any additional issues with your vehicle after we get to work, we’ll contact you immediately with a report over the phone.
Our team will answer any questions you may have and we’ll get your approval before performing any added work. At VIP, know that we’ll never make a change to your car without your direct permission.
Our Certified Automotive Professionals will always perform a final quality assurance check to ensure that all work is fully completed and has been performed as requested.
Once the QA check is verified, we’ll prep your vehicle for pick up.
We’ll contact you with either a phone call or text to your phone as soon as your vehicle is ready. When you return, we’ll provide a detailed review of your invoice so you can be sure that all requested work was completed.
For added convenience you also have the option to pay via text.
With the work complete, you’re ready to get safely back on the road!
Absolutely. We have a waiting room equipped with free wifi, coffee, a TV, air conditioning, and a restroom. Whether you plan to wait with your vehicle or drop it off, let us know when you make your appointment or when you drop off your car so we can plan your appointment accordingly.
VIP Tires & Service is closed on: New Year’s Day, Memorial Day, July Fourth, Labor Day, Thanksgiving, Christmas Day, and Easter Sunday.
Yes, our Maine locations provide official Maine State Inspections. Our certified Technicians can inspect your vehicle to help ensure it meets all state safety requirements and gets you back on the road with confidence.
Yes! There are three Master Technicians at our Saco location — Tyler Gagnon, Sebastian Pyburn, and Kenneth Waterhouse. A Master Technician is the highest level of certification and expertise in vehicle diagnostics, maintenance, and repair – we’re very proud to have them on our team.
Yes, you can safely leave your vehicle and keys after hours at our Saco location by using the drop slot located on the first and second garage door bays.
Alignment checks may be performed using a Hunter Alignment Rack, where your vehicle is brought onto the rack and measured directly by our Technicians. This helps identify potential alignment issues that could affect tire wear, handling, and overall vehicle performance.
We do, however, our lineup for any day can vary. We recommend scheduling an appointment ahead of time so we can get you in and out at a time that’s convenient for you.
Yes! Well-behaved dogs are welcome to join you in the waiting area.
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All-Season tires are versatile and suitable for warm and cool climates, but not recommended for extreme hot or cold weather conditions because of specific rubber components.
Like their name suggests, all-weather tires are versatile and can perform well in a variety of weather conditions and can be severe snow-rated.
With bigger treads than traditional all-season tires, all-terrain tires allow for both on and off-roading capabilities.
Winter tires are manufactured to perform well in snow, ice, sleet and other cold weather conditions. Winter tires are typically soft, with an intricate grooved tread pattern — made for holding compacted snow and creating traction — and are severe snow-rated.